LEGAL DOCUMENTATION
VEO Markets Ltd. (No. 2025-00801), Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. Website: www.veomarkets.com
This document sets out key terms, definitions, and general principles applicable to the use of the VEO Markets website, client portal, and trading services (including access to third■party trading platforms such as MetaTrader 5). It is intended to be read together with our Privacy Policy, AML/CTF & KYC Policy, Risk Disclosure, and any other product or service-specific terms published on our website.
Important: VEO Markets Ltd operates under a legal opinion structure. Nothing in these terms should be interpreted as an offer to provide services where such services are prohibited or restricted by applicable laws or regulatory requirements.
© 2025 VEO Markets. All rights reserved.
1. Scope and Interpretation
1.1 These Terms and Definitions (“Terms”) govern your access to and use of the VEO Markets website, client portal, and related services provided by VEO Markets Ltd (the “Company”, “we”, “us”, “our”).
1.2 By accessing the website, creating an account, submitting an application, or using any services, you confirm that you have read, understood, and agree to these Terms.
1.3 If there is a conflict between these Terms and any product■specific terms, the product■specific terms will prevail to the extent of the conflict.
1.4 Headings are for convenience only and do not affect interpretation. Terms defined in Section 7 (Definitions) apply throughout the document.
2. Eligibility and Restricted Jurisdictions
2.1 You must be at least 18 years old (or the age of majority in your jurisdiction) and have full legal
capacity to enter into these Terms.
2.2 You must ensure that your use of the services is lawful in your jurisdiction. We do not target or actively
market our services in jurisdictions where the distribution or use of such services would be contrary to
applicable laws or regulatory requirements.
2.3 We may restrict, suspend, or refuse access to the website or services for any jurisdiction, client
category, or individual at our sole discretion (including for sanctions, AML/CTF risk, fraud risk, or legal risk
reasons).
3. Account Registration, KYC/AML and Ongoing Monitoring
3.1 To use trading services, you may be required to create an account in our client portal and complete identity verification. You must provide accurate, complete, and up■to■date information and promptly update any changes.
3.2 We apply a risk■based approach to client onboarding and may request supporting documents, declarations, or additional information at any time, including information on source of funds and/or source of wealth, intended account activity, and expected transaction patterns.
3.3 We may use third■party verification tools and screening services (e.g., identity verification, sanctions/PEP screening) and may deny onboarding, impose limits, or close accounts where we cannot satisfy our compliance obligations.
3.4 Ongoing monitoring may include periodic reviews, transaction monitoring, and additional information requests. Failure to provide requested information may result in restrictions, delays in processing requests, or account closure.
4. Trading Services, Execution, and Platforms
4.1 We provide access to trading through third■party platforms and technology providers. Platform availability may be subject to maintenance, updates, technical constraints, or third■party outages.
4.2 You are responsible for ensuring that your hardware, software, internet connection, and device security are adequate to use the services.
4.3 Orders may be executed at prices available in the market at the time of execution. In fast or illiquid markets, execution may be subject to slippage, price gaps, requotes, or partial fills, depending on platform functionality and instrument conditions.
4.4 We do not guarantee that you will be able to close a position at a specific price or that stop■loss / take■profit instructions will always be executed at the exact level requested, particularly during Abnormal Market Conditions.
5. Fees, Spreads, Swaps, and Charges
5.1 Trading costs may include (i) spread, (ii) commission (if applicable to your account type), (iii) swap/rollover, and (iv) other charges disclosed in platform specifications or the client portal.
5.2 Swap/rollover may be positive or negative depending on the instrument, direction, and prevailing rate differentials and may change over time.
5.3 We may apply administrative fees (including but not limited to inactivity fees, conversion fees, or chargeback-related costs) where disclosed in the client portal or relevant policy documents.
6. Deposits, Withdrawals, Chargebacks and Fraud Controls
6.1 Deposits and withdrawals may be processed via banks, card payment processors, payment service providers (PSPs), or other methods displayed in the client portal. Availability depends on your jurisdiction and risk profile.
6.2 We may require that withdrawals are made to an account in your name and may request proof of ownership, source of funds, or additional verification.
6.3 We may delay, suspend, or refuse a transaction where we reasonably suspect fraud, misuse, sanctions exposure, AML/CTF concerns, chargeback risk, or where required by law.
7. Definitions
The following definitions apply for the purposes of these Terms:
Account – A trading account and/or client portal profile opened with the Company for the purpose of
accessing services.
Account History – A record of completed trades and non■trading operations
(deposits/withdrawals/adjustments) on an Account.
Account Type – The set of trading conditions associated with an Account (e.g., spread/commission
model, execution settings, eligibility).
Ask – The price at which a Client may buy an instrument.
Bid – The price at which a Client may sell an instrument.
Balance – The net result of completed trading operations and non■trading operations recorded on an
Account, excluding unrealised P/L.
CFD – A contract for difference, referencing the price movement of an underlying asset, index, commodity,
currency pair, or other reference.
Client – A person (individual or legal entity) who has applied for or uses services under these Terms.
Client Portal – The web interface where a Client manages registration, verification, deposits, withdrawals,
and account settings.
Company – VEO Markets Ltd.
Contract Specifications – The trading conditions for an instrument (including contract size, margin, swap,
commission, trading hours, and other parameters).
Currency of Account – The currency in which balances, profits/losses, and charges are denominated for
an Account.
Demo Account – A simulated trading account using virtual funds for training purposes.
Equity – Balance adjusted for unrealised profit/loss and other applicable charges (including swap where
applicable).
Fast Market / Abnormal Market Conditions – A market environment with rapid price changes, gaps, or
reduced liquidity that may affect execution.
Force Majeure – Events beyond reasonable control (e.g., major technical outages, market disruption,
natural disasters, cyber incidents) impacting services.
Free Margin – Equity not currently reserved as margin for open positions and available to support new
positions.
Instrument – A tradable asset or reference available on the platform (e.g., FX pair, CFD on
indices/metals/commodities/crypto).
KYC – Know■Your■Customer procedures used to verify identity and assess risk.
AML/CTF – Anti■Money Laundering and Counter■Terrorist Financing obligations and controls.
Leverage – The ratio of exposure to margin required (e.g., 1:100).
Liquidity Provider – A third■party provider of streaming prices and/or execution liquidity.
Lot / Contract Size – A standardised unit of trade volume defined in contract specifications.
Margin – Collateral required to open and maintain leveraged positions.
Margin Call – A notification that margin level is approaching a threshold and additional funds may be
required.
Stop Out – An automatic closure of one or more positions due to insufficient margin (as per platform
settings/contract specs).
Market Order – An instruction to buy or sell at the best available market price.
Pending Order – An instruction that becomes a market order when a specified price level is reached (e.g.,
limit/stop).
Swap / Rollover – A charge or credit applied to positions held overnight, calculated according to contract
specifications.
Spread – The difference between Bid and Ask at a given moment.
Slippage – The difference between expected and executed price due to market movement/liquidity.
Terms – These Terms and Definitions, as updated from time to time.
Third■Party Provider – Any external provider involved in delivering the services (e.g., platform provider,
PSP, verification provider).
Trading Platform – Software used for trading (e.g., MT5) including server infrastructure and client
terminals.
Unrealised P/L – Profit or loss on open positions based on current market prices, not yet reflected in
Balance.
8. Risk Disclosure (Summary)
8.1 Trading leveraged products such as FX and CFDs involves a high level of risk and may not be suitable
for all investors. You may lose some or all of your invested capital.
8.2 Past performance is not indicative of future results. Market prices can move rapidly and gaps may
occur.
8.3 You are solely responsible for your trading decisions. We do not provide investment advice unless
explicitly agreed in writing.
9. Prohibited Conduct and Fair Use
9.1 You must not use the services for unlawful purposes, fraud, market abuse, manipulation, unauthorised access, or in a manner that may damage systems, disrupt service availability, or harm other users.
9.2 We may investigate activity that appears abusive or inconsistent with fair market practice (including use of multiple linked accounts, identity mismatches, or suspicious transaction patterns).
10. Communications and Records
10.1 Communications may be recorded or logged for security, audit, and dispute resolution purposes.
10.2 Platform/server logs may be used as evidence of order submission, modification, cancellation, and
execution.
11. Complaints and Disputes
11.1 If you have a complaint, you should contact us at contact@veomarkets.com with relevant details
and supporting evidence.
11.2 We aim to review complaints in a reasonable timeframe. Complex issues may require coordination
with third■party providers.
11.3 Where a dispute relates to a payment transaction, card scheme/PSP timelines and rules may apply.
12. Privacy and Data Protection (Summary)
12.1 Our processing of personal data is described in the Privacy Policy published on our website.
12.2 We implement reasonable administrative, technical, and organisational measures to protect personal
data; however, no system is entirely secure.
13. Amendments, Severability, and Contact
13.1 We may update these Terms from time to time. The latest version will be published on our website
and becomes effective upon publication or on the date stated in the document.
13.2 If any provision is found invalid or unenforceable, the remaining provisions will remain in full force and
effect.
13.3 Contact: contact@veomarkets.com | Website: www.veomarkets.com
